Refund and cancellation policy

Gold Dusk ("we") operates the Gold Dusk restaurants. This policy explains how cancellations and refunds work for table reservations that need an online payment (a deposit, booking fee or prepayment).

What you pay online

Some reservations ask for a payment when you book. The amount is shown before you pay. Payments are taken in Egyptian pounds (EGP) by our payment providers. We never see or store your card details.

Cancelling a reservation

• Cancel at least 24 hours before your reservation time and we will refund your online payment in full.
• Cancellations made less than 24 hours before the reservation, and no-shows, are not refunded: the deposit or fee is kept.
• To cancel, call +201272295748 or email reserve@golddusk.online with your name and the date and time of your reservation.

If we cancel

If we have to cancel a reservation, for example because of an emergency closure, you will receive a full refund of any online payment.

How refunds are paid

Refunds are returned to the card or method used to pay, through the same payment provider. We process an approved refund within 14 days. Your bank may need extra time to show it on your statement.

Payments that fail or are charged twice

If a payment fails but money was taken from you, or you were charged twice, contact us with your booking details. We will investigate and refund anything charged in error.

Contact

Gold Dusk, Abu Tig Marina, El Gouna, Red Sea Governorate, Egypt. Email: reserve@golddusk.online. Phone: +201272295748.